Refund Policy

Our commitment to your satisfaction. Clear and fair refund terms for all MatchPartner services.

7-Day Money-Back Guarantee

We're confident you'll love MatchPartner. If you're not completely satisfied with your paid subscription within the first 7 days, we'll give you a full refund - no questions asked.

Eligibility Requirements:

  • • Request must be made within 7 days of purchase
  • • Account must be in good standing
  • • No violations of our Terms of Service
  • • Genuine dissatisfaction with the service

How to Request a Refund

1

Contact Support

Email us at support@matchpartner.in or use our in-app support to initiate your refund request.

2

Provide Reason

Briefly explain why you're requesting a refund. This helps us improve our service.

3

Verification

Our team will review your request within 24-48 hours.

4

Processing

Approved refunds are processed within 5-7 business days.

Refund Types

Full Refund (7-Day Guarantee)

100% refund of subscription price within first 7 days.

✓ Eligible for: All new subscriptions

Prorated Refund

Partial refund based on unused portion of subscription after 7 days.

ⓘ Case-by-case basis for genuine issues

Service Credit

Credit for future use instead of monetary refund.

★ Available for technical issues

Non-Refundable Items

The following are not eligible for refunds:

  • • Requests after 7 days of purchase (except in exceptional circumstances)
  • • Accounts terminated for policy violations
  • • Unused features or services within a subscription period
  • • Change of mind after using premium features
  • • Third-party payment processing fees (non-recoverable)
  • • Promotional or discounted subscriptions (unless specified)

Exceptional Circumstances

We may consider refunds beyond the 7-day period in exceptional cases:

Technical Issues

Platform-wide technical problems preventing service use

Service Changes

Significant changes to service terms after purchase

Medical Emergencies

Documented medical emergencies preventing service use

Family Emergencies

Serious family situations requiring immediate attention

Refund Processing Timeline

Request SubmissionDay 0
Review & Approval1-2 days
Processing InitiationDay 3
Bank Processing5-7 days
Amount CreditedDay 8-10

Questions About Refunds?

Our support team is here to help you with any refund-related questions.

Email Support

refunds@matchpartner.in

Phone Support

+91 80123 45678

Live Chat

Available 24/7

This refund policy was last updated on March 15, 2026 and is subject to change without notice.